Accounts Receivable Clerk

Job Details

Successful candidate Administers the Extended Service Agreement, Service Contracts, Rental Program, & Preventive Maintenance Programs, for entire customer base along with supporting documentation. Responsible for the monthly EFT/Credit process of contract fees.

Handles charge back process of declined fees and follow up with delinquent clients. Prepares Annual/Semi-Annual invoices for customer contracts and distribution of same. Provides information to new clients on contract/service agreement/rental options. Update and maintain customer account contract information.

Handles change of ownership process including store closure and supporting documentation and provides information to stakeholders. Performs accounts receivable data entry back up. , handles account inquiries and customer complaints and credit card processing. .

Provides feedback to management on required contract updates and improvement for various processes.

Job Responsibility
  1. 65% Time Spend: Administers the Extended Service Agreements , Service Contracts & Rental Program, for the entire customer base and all supporting documentation . Responsible for the time sensitive monthly EFT process through banking and credit card organizations to collect funds directly related to support contract. Accurate maintenance of excel spreadsheets and reconciliation of above accounts. Preparation of Annual Invoices for contract customers. Accurate & timely follow up for new and existing contracts. Follow up on declined payments and charge back, and re-processing of same. Follow up with delinquent accounts re: contract. Provides monthly banking summary to finance re: contracts and reconciliation thereof Offers feedback to management on contract issues & complaints . Assists helpdesk agents with customer contract inquiries. Maintains and updates all associated files. Liaise with operations re: PM program and maintenance of PM spreadsheet.
  2. 10% Time Spent: Administers change of ownership process, collaborating with both previous and new owners to obtain accurate information for new accounts. Advise stakeholders of changes and update SalesForce to reflect updated information. Investigate store closures and maintain information in relevant work sites. Liase with Menu Team to disable/enable menu updates for contract sites.
  3. 20% Time Spent: Back up for ar deposits and processing of credit cards. Handle customer complaints regarding contract, invoices & service. Issue credit/debit memos as required. Liaise with management concerning customer complaints and resolution thereof.
  4. 5% Time Spent: Attends brain storming sessions to improve various processes & procedures. In the absence of various admin staff members, incumbent covers phone desk and admin office duties as required.
Qualifications
  • 3-4 year of Accounts Receivable or Bookkeeping experience
  • Advanced MS Excel skills
  • Knowledge of SAP is an asset
  • Excellent communication skills both verbal and written
  • We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Accounting

  • Niagara Region, ON.

  • Full Time

  • 3-4 years

  • Depends On Experience

  • 01/05/2024

  • Hybrid

How to Apply

Please send your updated resume to recruiter@m5accounting.com